Samsung Launches Galaxy Assured, Galaxy Forever Plans, Customer service on WhatsApp in India

Samsung, India’s most reliable smartphone brand, declared two exciting offers to make it more attractive for customers to own Samsung’s premium Galaxy smartphones. Galaxy Assured is a buyback program for premium smartphones, while Galaxy Forever objects to deliver affordability choices to consumers considering to own Samsung’s premium range of smartphones in India.

“At Samsung, customers are at the center of all we do. We are happy to declare the rollout of Galaxy Assured and Galaxy Forever plans that give our customers whole peace of mind. With Galaxy Assured, customers will have the option to get back as much as 70% of the value of their premium smartphone. Galaxy Forever lets customers own a brand new Galaxy S20 by paying only 60% of the total cost. These two campaigns are a win-win condition for customers, who will now have a variety of options while buying Samsung’s premium range of Galaxy smartphones,” said Aditya Babbar, Director, Mobile Business, Samsung India.

Galaxy Assured :

Customers looking to buy premium Galaxy smartphones can opt for Galaxy Assured plan to get exciting buyback offers from Samsung. Galaxy Assured not only offers guaranteed buyback but also ensures complete peace of mind for customers scheduling to buy premium Galaxy smartphones such as Galaxy S20 Ultra, Galaxy S20+, Galaxy S20, Galaxy S10 Lite (512GB) and Galaxy Note10 Lite. Using Galaxy Assured, customers can get a guaranteed buyback value of up to 70% of the new device price for their three-month-old Galaxy S20 smartphone. A six-month-old device is eligible for up to 60% guaranteed buyback value. Customers can get up to 50% and 40% of their device value after nine months and 12 months correspondingly with Galaxy Assured. For this Samsung, India has joined with Servify, a technology company that delivers Device Lifecycle Management Services.

Galaxy Forever:

The Galaxy Forever propose customers to buy a brand new Galaxy S20 smartphone at just 60% of the price, creating it easier to own Samsung’s most premium flagship. Customers can pay the balance 40% at the end of the one-year or return the device at the end of one year. To avail the Galaxy Forever offer, customers will have to buy Galaxy S20 smartphone with EMI facility. The Galaxy S20 series comes with some world-first camera innovations allowing superb image and video quality. For Galaxy Forever, Samsung India has joined with Servify and IDFC.

Galaxy Assured and Galaxy Forever plans are accessible across Samsung Exclusive Stores, top retail outlets, and Samsung.com.

Samsung Customer Service now on WhatsApp:

Due to the COVID-19 pandemic and consequent lockdowns, Samsung has provided customer support services through WhatsApp. This makes sure a contactless service and helps a quick solution to customers' problems from their homes. It also assistances customers in discovering out locations of service centers nearby, new offers, and know the standing of repair. Apart from the messenger, Samsung has numerous other options for customers to reach out to, including remote support, live chat, and do-it-yourself videos. Getting in contact with Samsung on WhatsApp is very easy. All have to do is send a message to its care number 1800-5-SAMSUNG (1800-5-7267864) to register. Once done, the service can be used to find any sort of technical support. Customers can also call for demo and setting up of the brand's products. The WhatsApp Service is open on all days of the week, from 9am to 6pm. As per the brand's official report, over 70,000 questions are fixed remotely every month. Customers can also conduct a live chat with skilled agents through the support section on its website at any time of the day. Samsung states that on average, over 9,000 inquiries have been resolute through this on a daily basis. Samsung also Publish do-it-yourself videos on its site and YouTube channel, give quick resolutions to common problems. Customers also can all the time reach out to its call center officials, or install the Samsung Members App, which can provide service like to live chat, place service requests, track repair progress, or access remote support and phone diagnostics.